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Electric Bike Conversion Experts: About Us

Why Choose Us

Panda Bikes is based in the UK and offers the comprehensive technical know-how, excellent customer service and convenience you can rightfully expect from a friendly British company. When it comes to electric bikes we really know our stuff and can’t wait to help you out with your latest project or niggling problem. Just email us at support@pandaebikes.com and tell us about your project or problem. We’ll then get right back to you with hints, tips, advice and useful suggestions.

We offer great quality, great prices and, even better, same day dispatch on all goods. What with the exceptional support and service we offer in addition, there’s really no need to worry about your first electric bike conversion. So why not let Panda Bikes help you get your wheels on the road!

Get clever with Panda

At Panda Bikes we specialise in electric bike conversion kits and accessories. As well as offering fantastic products, we also go above and beyond to make sure every customer gets the very best from their purchase. That’s why our technical advice and customer service is second to none and why, whether you’re an absolute beginner or a seasoned pro, we’re always on hand to help with your latest electric bike project. But don’t take our word for it. Check out our testimonials and find out for yourself why we have a whopping 100% positive feedback!

Our Products

We proudly source our electric bike conversion kits and accessories from China, the true home of the electric bike (over 30 million electric bikes produced there each year). Since our humble beginnings in 2012, we have been importing only the highest quality kits from the most trusted of suppliers. However, we also design and develop our own products, including a market-leading torque arm which is manufactured right here in the UK.

As well as our conversion kits, which are easily fitted by even a first-time converter, we also offer a range of more niche electric bike spares and accessories for the more experienced customer. Check out our range of products and if there is something you’re looking for which we don’t sell then just get in touch and we’ll do our very best to find it for you.

Returns

You may return any product within 14 days of purchase. If more than 14 days have elapsed since the date of purchase then we sadly cannot offer either a refund or an exchange unless there is a fault with the item and we have agreed to return it.

To report a fault with an item, contact us or visit our support forum.

To return an item, you must:

  • Enclose the original packing slip to help us identify the return when it arrives.
  • Package the item suitably so it is not damaged in transit.
  • Post it with tracked delivery to our warehouse address
  • Notify us of the return via email: support@pandaebikes.com

Please allow our warehouse 4 working days from receipt of the package to process your return. We fully check all items before adding back to stock to make sure the products we send customers are always in tip top condition.

Warranty

Our items come with a 1 year manufacturers warranty.

If you are struggling to get your item to work correctly, please first contact our technical support team (support@pandaebikes.com) who will either help you get it up and running or identify any potential fault with the item. Note that you have 30 days upon receipt of the item to inform us of any problem if you are to be eligible for a refund or replacement.

If your item is identified as faulty or you find that it is otherwise damaged upon receipt, please provide us with full details of the fault or damage (sales@pandaebikes.com). Please include as many details as possible, e.g. descriptions, pictures and any electrical readings, as indicated by the technical support team. Return the item to us as described above.

Upon receipt of your returned item, we will inspect the product and, if it is indeed faulty or damaged, offer you a refund or replacement at no charge (including shipping). If, however, our inspection shows that the item is in fact in good working order, all shipping costs additional to the initial shipment will be charged to you or deducted from a refund.

Shipping

All of our shipping is handled by our warehousing agent, VDepot in Norwich. Orders received before 12 noonwill be shipped the same days. Order received after 12 noon will be shipped the following day.

All of our items are packaged to the highest standard to make sure your products are safe and sound in perfect working order. However, if you’d like to get in touch with us regarding any order or its packaging then please just email support@pandaebikes.com and we’ll get back to you right away.

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